Warranty

Schooling your horse to SlowFeeding.

All horses can learn to be comfortable eating through SlowFeeding nets. It usually takes 5 minutes, but
it can take a month depending on external circumstances. Horses that have been fed servings usually
suffer from feeding stress caused by the trauma of running out of food, which is completely
unnatural and very hurtful for a horse.
The first couple of days your horse is presented to a SlowFeeding net to make sure he is not hungry or
frustrated. This is easily done by feeding him the same way you did before and adding the full net as a
bonus. As soon as you see him eating from the net before the loose hay on is finished you can stop
feeding loose hay.
SlowFeeding SMHN Original is made from heavy-duty Polyester nets originally made for deep-sea
trawling and they are very strong and durable. Polyester withstands abrasion better than Nylon and
also absorbs less water which keeps it cleaner and it doesn’t freeze as bad in cold temperatures. UVlight does not impair a

SlowFeeding SMHN Original net.

Limited 1-year Warranty. (see terms on the back)
Because the SlowFeeding SMHN Optimal net material is made of a very large number of completely
individual fibers going diagonally over the net is having defects following the rows of meshes
impossible since meshes in a row have absolutely nothing in common. This means that if 2 meshes in
a row is broken it is very much more likely that the cause of the problem was external than that it
would have had anything whatsoever to do with material quality.
That said, and understood, the only real warranty issue we have ever encountered, in the 10 years
history of SlowFeeding SMHN Original, is broken sewing twine. If this happens, which it very seldom
does, it is because the needle has impaired the twine on the high-speed industrial sewing machine
that was used on that particular net. We replace the needles regularly on all our sewing machines as a
precaution but there is no way of knowing if an issue like this is building up.
If the webbing comes loose due to broken twine, we will exchange the net.
So, what about broken nets?

Nets can break of 5 different reasons:

  1. A frustrated horse has been chewing on it for hours. This is very easy to detect since a
    chewed-on net has a very specific appearance (1). Frustrated horses have nothing to do with
    a warranty and there is no material that can withstand a frustrated horse. Not even steel would.
    How big a hole a horse can chew depends on how much time they spend doing it.
  2. If the damage keeps going diagonally (2) (has happened once in 10 years) it might be a
    mistake done in the production of the net material and the net will be replaced (no questions
    asked).
  3. A hook on a halter or blanket gets stuck in the net and the horse pulls it loose breaking a
    mesh (3). This is rare and only beaks a single mesh.
  4. Human error. Tractors are good at breaking nets and they can cause any size holes. Looks like
    (3) but usually more than 1 mesh is broken following the lines of the meshes.
  5. A sharp tooth can cut a mesh (4). This is very rare, but I have seen it happen. It only cuts a
    single mesh.SlowFeeding SMHN Original® is owned and produced by SlowFeeding Inc. www.SlowFeeding.com
Chewed
Factory
Cut
Torn

Because SlowFeeding SMHN Original is of superior quality and we have only once
experienced an issue with the net material we will exchange all nets broken within the
first year instead of repairing anything.

This is what you need to do:
You must check a net in use every day and if you see a broken mesh you must tie it together
immediately.

Take a photo of the hole before and after you have mended it and email them to
holes@slowfeedinghorses.com for evaluation.
The easiest way to mend a broken mesh is to pull it together
with a zip tie but any piece of twine or string works. If the hole was caused by a frustrated horse he
might very well chew a new hole at his next opportunity so there is no reason to exchange the net
just yet.
Make sure to leave a little hay outside the net for the frustrated horse and keep mending
the net (and email photos) until he has stopped chewing holes in it.
As soon as he has gotten used to the net he will stop chewing holes in it. When so, take a photo of the well-mended net and email
it to noholes@slowfeedinghorses.com. If we find it to be a warranty issue we will email you a return code
and a domestic return address to where you can send the net to get it replaced.

Even though warranty issues are extremely rare (<1% = 1 out of 100) we recommend everyone to
report holes in nets because we do feel sympathy with nice people with bad luck.

SlowFeeding SMHN Original nets can be machine washed at any temperature (or even boiled to be
sterilized) but don’t do it to try to fool us that the net is new because we have been in this business
for too long to be fooled that easily.